Making a claim
1. Contact Lifestyle_ on 1300 793 608 to let us know you’d like to submit a claim
2. We’ll send you a claims pack with all the forms you need to complete and post back to us in the reply paid envelope we’ll provide. - Initial claim form - Initial attending doctor’s form - Disability payment form - Medicare authority - PBS authority (Pharmaceutical benefits scheme)
3. Once we receive your completed forms, you will receive a letter to confirm that we have received your forms.
4. Our claims team will assess your claim within approximately 5 working days and you will you will receive a letter to advise that your claim has been accepted or denied.
5. Our claims team will contact you if they need any further information from you in order to make their decision.
6. If your claim is accepted your payment will be processed within approximately 3 days.
We will notify your mortgage broker that you have submitted a claim and the outcome.
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